Refund Policy

The eligibility check is free

The eligibility wizard, your verdict, the lineage builder, the cost calculator, and the country research hubs are all free. There is nothing to pay for and nothing to refund to find out whether you may qualify.

Your first 30 days are free — no card

When you create an account you get 30 days of full access to the working dashboard — the personalized checklist, documents, costs, appointments, family tree, and portfolio export. We do not ask for a card to start, so nothing is charged and there is nothing to cancel. If you do nothing at the end of the 30 days, the workspace simply locks. Your data is kept.

EasyPassport+ ($149 one-time)

EasyPassport+ is a single one-time charge of $149 — not a subscription. There are no recurring charges, ever, and no card is stored for a future one. It keeps your workspace for life and adds expert review of your results, specialists who work on your citizenship application with you, one expert call at no booking charge, and 100 Scout research credits.

Refunds on EasyPassport+

If you're not satisfied, email us within 14 days of the $149charge and we'll refund it in full — no forms, no hoops. Just tell us the email you purchased with.

A refund ends EasyPassport+ access. If you have not yet used your included expert call, it is cancelled with the refund. If the call has already taken place, the expert has been paid for delivered work — tell us when you write and we'll go through it with you rather than applying a blanket rule. Your data is not deleted; you keep the free eligibility tools.

Scout research credits

Credits bought as a top-up are refundable while unspent. Because credits are consumed as research is performed, a refund is reduced in proportion to the amount refunded and cannot reclaim credits you have already used. Credits included with EasyPassport+ are part of that purchase and are covered by the 14-day window above.

Expert services

Expert services are one-time purchases delivered by vetted partners. Once a partner has started work on your case (e.g. scheduled or held a consultation, opened a genealogy investigation, taken in your documents), the purchase is generally final; any refund terms are confirmed in writing before any work starts. If you change your mind before a partner picks up the work, contact us for a full refund.

Technical issues

If a technical problem prevented you from receiving something you paid for, contact us within 7 days and we'll make it right — including a refund where appropriate.

How to reach us

Email hello@easypassport.co or use the contact form, and include the email you purchased with.