Refund Policy

The product is free

The eligibility wizard, lineage builder, cost calculator, country research hubs, and the working dashboard (checklist, costs, appointments, portfolio export) are all free — there is nothing recurring to refund.

Expert add-ons

À-la-carte expert add-ons are one-time purchases delivered by vetted partners. Once a partner has started work on your case (e.g. scheduled or held a consultation, opened a genealogy investigation, taken in your documents), the purchase is generally final; any refund terms are confirmed in writing before any work starts. If you change your mind before a partner picks up the work, contact us for a full refund.

Technical issues

If a technical problem prevented you from receiving the add-on you paid for, contact us within 7 days and we'll make it right — including a refund where appropriate.

How to reach us

Email hello@easypassport.co or use the contact form, and include the email you purchased with.