Privacy Policy

What we collect

Your account email and authentication data (including the basic profile — name and email — returned when you sign in with Google); the lineage and family-tree information you enter or import (including any GEDCOM file you upload); your eligibility answers, checklist progress, and cost-tracker entries; and, if you buy a service, a payment confirmation from Stripe (never your card number). If you book or message an expert, we store the booking details and the messages exchanged in that thread.

Google Calendar data (experts)

Experts who offer bookings can connect a Google Calendar so clients only see times they're actually free. We connect through Nylas and access your calendar only to read free/busy availability and to create, update, or delete the calendar events for bookings you receive. We do not read your email, message content, or contacts.

EasyPassport's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google Calendar data is used only to provide the scheduling feature described above — it is never sold, used for advertising, or used to train generalized AI/ML models. You can disconnect your calendar at any time in Admin → Availability, which revokes our access.

What we never collect

We do not store passports, government IDs, or identity documents. EasyPassport is a guidance, organization, and scheduling tool — not a document vault.

How we use your data

To provide the product: generate eligibility guidance, save your tree and checklist, match you with experts, schedule and run bookings, process payments and expert payouts, and send transactional email. We do not sell your personal data or use it for third-party advertising.

Processors

We share data only with the providers that run the product: Neon (database), Stripe (payments and expert payouts), Nylas and Google (calendar scheduling for experts), Vercel (hosting and privacy-respecting analytics), and Resend (transactional email).

Cookies

We use essential cookies for authentication and anonymous analytics only. No advertising or tracking cookies. Anonymous wizard progress is kept in your browser for 14 days.

Retention

We keep your data for as long as your account is active. Waitlist emails are deleted within 90 days of launch notification. On account deletion we remove your data within 30 days, except records we must retain for legal, tax, or payment-dispute reasons.

Your choices

You can edit or delete your tree and checklist data, disconnect a connected Google Calendar, and request account deletion at any time. To exercise any of these, contact privacy@easypassport.co.